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&lt;p class="std-text">A customer brings in a battery-electric crossover for a brake-fluid service and a software-related fault code. Half an hour of actual wrench time, then two hours of careful high-voltage isolation, a manual firmware patch, and a road test. On the old ticket math, you bill the wrench time and make the rest back on parts. Except there are barely any parts on this job. That gap, labour-heavy work with almost nothing to mark up, is what three shop owners stood up and described at a recent Ontario symposium.&lt;/p></description></item></channel></rss>